Frequently Asked Questions
Everything you need to know about your Twisted X experience.
How do I determine the right size for my Twisted X footwear?
Our footwear generally runs true to size. We recommend checking our detailed size guide on each product page, which includes measurements for US, UK, and EU sizing to ensure the perfect fit.
What is your return and exchange policy?
We offer a 30-day return policy for all unworn items in their original packaging. Exchanges are free, while returns for a refund may be subject to a small processing fee depending on your location.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental United States. Express shipping options are available at checkout if you need your items sooner.
Are Twisted X products sustainably made?
Yes, sustainability is at our core. Many of our products feature eco-friendly materials like recycled plastic bottles (ecoTWX) and carbon-positive materials like cork and castor bean oil.
Do you offer international shipping?
Currently, we ship to a select list of international destinations. Shipping costs and delivery timelines vary by country and are calculated automatically at checkout.
How should I care for my leather boots?
To prolong the life of your boots, we recommend cleaning them with a damp cloth and applying a high-quality leather conditioner every few months to prevent cracking and maintain water resistance.